Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. ) or picked up from our Office. ( 69B, Admiralty way, Lekki Pha, Lagos)
Can the delivery states be different from the purchase states?
Yes,, once we receive the order, we will send an email with the cost implication for your delivery states.
How long will my order take to arrive?
Standard deliveries take no more than 3 to 5 working days,
However Xtamaliy also expedite our deliveries and we can also deliver same day within Lagos for orders placed before 12pm
How much do I pay for delivery service?
Office Pick Up – FREE. Standard delivery – Lagos Island 1000, Mainland 1500Outside Lagos : Varies between N1500-N2000 (We will contact you upon placing the order) or kindly check your respective delivery fees during checkout .
Within Lagos state and Nigeria
Our company ships mostly to residents of Lagos state in Nigeria. We satisfy orders outside Lagos state within Nigeria using DHL deliveries. DHL will send you a message with your tracking number, letting you know when your order has been shipped. DHL will call you when at your location, after 3 attempts to deliver your package, it will be returned to our office in Lekki, Lagos. We also ship to other countries in Africa and internationally, but with discretion as shown in the next paragraph
What is the home delivery process?
If you have chosen home delivery, your package will be delivered directly to your doorstep. The delivery company, KOS Express, will call you when at your location.
What is the Office Pickup process?If you have chosen to pick up from our office, we will call you when your order is available (you will have 2 working days after the phone call to collect it). It is necessary to show the order number and the Identification Document of the person who collects the parcel.